1. Digital service

Premium is a digital service that starts immediately after payment. Because Premium notes become available at once, payments are generally non-refundable once Premium has started.

2. When we refund

• Charged but no Premium: if money left your account but Premium was not activated within 24 hours, write to us — we activate it or refund the full amount.
• Charged twice: duplicate payments for the same purchase are refunded in full.
• Technical problem on our side: if Premium notes could not be opened because of a fault on Notes Baba for most of your paid period, we offer extra days or a proportionate refund.
• Within 48 hours, unused: if you bought by mistake and have not opened any Premium note, you can ask for a refund within 48 hours of payment.

3. When we don't refund

Change of mind after using Premium; not liking the content of a note you opened; Premium ended because of account sharing, fraud, a ban, or deletion of the account (by you, or by the team because of incomplete / incorrect details); or requests made after the period ended.

4. How to ask

Write to notesbaba.in@gmail.com (or use /contact-us/) from your account e-mail with the receipt number and the reason. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay, normally within 5–7 working days (bank timelines may vary). Premium for the refunded purchase ends when the refund is made.

5. Cancellation

There is no auto-renewal, so there is nothing to cancel — Premium simply ends on its end date. Payments that fail or are abandoned at checkout are not charged; if a failed payment is debited, the bank / Razorpay reverses it automatically, usually within 5–7 working days.