1. Grievance Officer

In line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is Aaryan Goswami, The Gliders Nest (Sole Proprietorship), operating as Notes Baba, Himachal Pradesh, India.

2. How to raise a grievance

Use the Contact Us page (/contact-us/) and choose "Grievance / complaint" (or "Copyright / takedown request" / "Privacy / data request"), or write to notesbaba.in@gmail.com. Include your registered e-mail, links to the notes or profile concerned, and a clear description. Do not send sign-in codes or passwords.

3. Timelines

We aim to acknowledge grievances within 24–48 hours and resolve them within 15 days (or sooner where the law requires, including 72 hours for certain content-removal requests and 24 hours for content that exposes private areas or impersonates someone).

4. Escalation

If you are not satisfied, you may approach the authorities permitted under applicable law, including the Grievance Appellate Committee and the Data Protection Board of India, after using this process.